Zendesk

Starting March, the Support Center is integrating a new help desk software called Zendesk. With this software we have the ability to create tickets and track traffic questions we receive from students, faculty and the public. We can send problem tickets to not only Maryanne, but other eLearning team mates that have access to Zendesk. The Support Center is excited for the new challenge of getting familiar with Zendesk and see what kind of reports come from using this electrifying software. --Magen Despain (Interim Coordinator of the eLearning Support Center Desk)